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Order Instuctions

HOW DO I PLACE AN ORDER?

Part of the beauty of online ordering is that you can order ANYTIME day or night, 7 days a week from the privacy of your home!   We are constantly working to improve our site to make it the easiest, most convenient, and safest place to order tiles and accessories on the internet.   If you see ANY way we can improve your shopping experience, we’d love to hear from you!  We want your tile project to be everything and more that you’ve envisioned!

Decide on the tile you want by SIZE, COLOR or THEME.

SIZE: For a wall or furniture project, do you want small 2” by 2” tiles, or standard 4” by 4”, or even larger 6” by 6” tiles—perhaps for stair risers?  Each size gives a unique look!  See our Design Gallery to see the difference and get ideas!

COLOR:  Often people choose the color first, knowing they love the cobalt blue or sea green!   You may want to order a sample tile first if you are trying to match a specific existing color element in your décor, such as paint or wallpaper.

THEME or SET:  Many Mexican tiles are produced according to popular sets or themes such as fruit, birds, vegetables, fish, or flowers!  It is also fun to creatively mix and match these themes for a one-of-a-kind effect.

BORDERS:  These tiles are designed to stand alone, or to create a marvelous repeating pattern when lined up.  Borders are great for kitchen or vanity backsplashes, or even used to create a box effect on a shower or other wall.  Use your imagination!

TILE CALCULATOR:  Our Tile Calculator will help you know exactly how many tiles you will need to complete your project.  Please also see SIZE CHART below.  We have attempted to make the calculator easy to use, but if you have ANY questions about sizes, estimating quantities or how to install our tiles, our expert staff are always willing to help!  We know how important it is that you get exactly what you need!

SIZE CHART:  This chart will appear next to any individual tile selected. Please note!  Due to the handmade and unique nature of each individual tile, these measurements are only approximations.  We are happy to provide assistance to you or your contractor for any questions you may have.

If you would like to see a larger view of a particular tile, or find out more information about it, just position your mouse cursor over the tile and click on it.  To buy it, find the page for the specific tile you want to choose, then choose a size from the “Option 2” menu.   Now, drop down and fill in how many tiles you wish to buy in the “Quantity” box.  You can use the “Tile Calculator” for help.  Then simply click the “Add to Cart” button. You will now be taken to the “SHOPPING CART” to complete your order. If you don’t yet want to purchase, but you want to save your selections, you can click on “Wish List” instead of “Add to Cart”, then when you return, your previous choices will be saved for you.  Now, you may return to shopping by clicking on the “Continue Shopping” button, or click “Check Out” to complete your transaction. Each time you add an item to the shopping cart, you will see your complete order so far.  If you see a mistake just change the color or number or delete the item completely by putting “0” in the quantity box and then pushing the Update button.

After you have all of your items in the cart and have made your color selections and quantity selections, click the Checkout button, and fill in all the boxes, including your email address so that we can send you confirmation information. Use the drop down menu to select the country you wish to ship to and the state or province.

Your shipping options will appear with an estimate of the cost. Please pick an option.

Then scroll down and choose your payment option.

Then click CHECKOUT.

Remember to enter any special instructions you may have in the Comments / More Information box.

After all of that is complete, please click the "Submit this Order" button. Make sure you do not click this button more than once.

Lastly, a screen will pop up giving you a confirmation number. This number will also be emailed to you.

Congratulations, you have now successfully placed your order!

We truly appreciate your business and look forward to working with you again soon!

 

To Order by Phone

To order by phone, please call us at 1-866-320-1628 anytime 8:00 a.m. through 5:00 p.m. Monday through Friday, Mountain Time.  We are happy to assist you!  Or you can call outside of those hours and leave us a message and we’ll make every effort to return your call within 24 hours or one business day.

Mailed, Faxed and Email orders

We accept orders by FAX and by mail.  We do NOT accept email orders because they are not secure!  Please do NOT send us any personal financial information, such as a credit card number over email.  Instead, use our VERY secure online ordering system.